ActiveProspect is an Austin-based marketing SaaS company that provides real-time lead optimization and compliance solutions for companies engaged in online lead generation. We give companies the insight and control to take real-time action on their leads. Our suite of products (LeadConduit, TrustedForm and SuppressionList) are used to filter out unwanted leads, document consent for TCPA compliance, and improve conversion rates. We’ve proudly processed over 2B leads for well known brands across a variety of industries.
ActiveProspect is seeking a Client Success Manager for our Considered Purchase Division to be directly responsible for managing a portfolio of enterprise customers. This role’s main responsibility will be identifying each client’s key success metrics, providing consultative guidance on how to achieve their desired outcomes, and tracking their success. Successful candidates will be able to manage relationships end-to-end including value-proposition selling, on-boarding, and aiding in the expansion of product-usage based on client needs. At ActiveProspect, we take a vertical based approach to obtaining and retaining customers. This approach includes a collaborative team-based structure wherein each vertical is comprised of a Sales Director, Client Success Manager, and technical support who are all jointly responsible for achieving the overall growth of that vertical.
Responsibilities and Duties
Happy Customers. Establish relationships with each and every company in your portfolio, maintain ongoing communication with your customers to ensure we are helping them achieve their goals, within and outside of our products.
Coaching. Coach our clients on best practices and share insights on ways to best achieve their objectives.
Partnerships. Partner deeply with companies to the point that you are seen as an extension of their team and a go-to resource when they need advice for all things lead acquisition.
Collaborate. Work cross-functionally with all Client Success, Sales, and Support teams to ensure perfect customer service and program execution.
Advocacy. Be the internal champion for clients to ensure the company is building products and services in accordance with customer needs.
Solution Handler. Translate business objectives and requirements into specific recommended product configurations and integrations, creating a succinct feedback loop between Product and Support.
Revenue. Work diligently to retain and increase revenue from existing clients. Navigate customer organizations for new opportunities, working closely with Sales.
Product and Industry. Drive adoption of new ActiveProspect products and features, understanding the problems our customers are trying to solve. Ensure all customers are educated about our capabilities, products, and expertise.
Mentor. Assist in on-boarding new employees by serving as a product, market, and process expert. Conduct virtual and onsite project meetings, training, and knowledge transfer sessions.
Qualifications and Skills
3 - 5 years experience in a customer-facing role such as a Client Success Manager or Account Manager delivering enterprise SaaS-based solutions.
Bachelor’s degree required.
Ability to show consistent achievement of retention and upsell goals.
Strong ability to communicate value propositioning for enterprise SaaS technology.
Display a positive attitude.
Demonstrate flexibility in day-to-day work.
Show initiative for learning by seeking out answers to daily technical challenges.
Set high standards of performance for oneself.
Establish good working relationships with team members.
Appreciate each team member's contributions and values each individual member.
Ability to work quickly and patiently as part of a small team growing rapidly.
Strive to help the team succeed, with a willingness to take on cross-departmental projects outside of the immediate scope of the job description.
Above all: you are an entrepreneur at heart, self-motivated, with an insatiable can-do mentality.
Travel is required.
Benefits and Perks
A financially stable company, with the freedom and opportunities of a startup culture
Flexible work schedule
Live Music Capital Holiday
Beautiful office space in Hyde Park (close to Central Market and Hyde Park Gym)
Retirement plan matching up to 3% of your salary
Health, dental, vision, and disability
Fun office environment with premium coffee, snacks, some lunches, and kegerator provided.
ActiveProspect is an Equal Opportunity Employer